Reference

Quick answers to what you actually need to know

We put together the questions we hear most often — about accounts, deposits through bKash, Nagad and Rocket, withdrawals, and how to get help fast. If what you need is not here, our support team is ready to step in.

Account setupbKash, Nagad, Rocket depositsWithdrawal stepsSupport accessAccount security
Explore the Lobby Read FAQ
bet7k Quick answers to what you actually need to know
PLATFORM AT A GLANCE

What the platform covers

3
Local wallet options: bKash, Nagad, Rocket
Mobile + Web
Account access from any device
SSL
Encrypted connection on every account page
English
Full site and support in English for Bangladesh
bet7k Browse the answers before you reach out

Browse the answers before you reach out

Most account questions have a straightforward answer — and we have written it down so you do not have to wait. This section covers the things people ask before they make their first deposit, and the follow-up questions that come after. How does a bKash deposit reach your account balance? What happens when a Nagad transfer is pending? How do you verify

your account before requesting a withdrawal via Rocket? We walk through the actual steps, not just a one-line pointer. If you are in Dhaka and opening an account for the first time, these answers cover what you will see on screen. For anything that falls outside these topics — a specific account issue, a transaction you cannot trace — live chat and

email support are both available. Availability depends on your local law and eligible regions.

  • bKash deposit path
  • Nagad transfer steps
  • Rocket withdrawal flow
  • Account verification
WHY THESE ANSWERS HOLD

How we keep this FAQ accurate

We update these answers when the account flow changes — not on a calendar schedule, but when the process itself changes. That keeps the steps you read here aligned with what you actually see on screen.

Written from real account flows Every answer here is based on the actual steps in the platform — the same bKash, Nagad and Rocket deposit paths your account uses right now.
No invented wait times We do not promise specific transfer speeds we cannot control. We describe the verification step and what triggers it so you know where your funds are in the process.
Account security explained plainly Our answers on password resets, OTP verification and account locking cover the exact on-screen prompts — not a generic policy summary.
Updated when flows change When we change a deposit or withdrawal step, the FAQ answer changes with it. You will not find an answer here that points to a screen that no longer exists.
REACH US DIRECTLY

Still have questions? Here is how to reach us

If the FAQ section does not cover your specific situation, these are the direct routes to get a real answer. Account issues, payment questions and wallet verification can all be handled through the channels below.

Live Chat Open the chat icon from any page in your account. Describe your question and a support agent will respond — no ticket number needed to start.
Email Support For account verification, withdrawal queries or anything that needs a written record, email us directly. Include your registered mobile number so we can locate your account quickly.
Account Help Centre The help section inside your account dashboard covers wallet linking, bKash and Nagad deposit steps, and withdrawal request status in one place.

Answers to what most people ask

These are the questions we see most often from people setting up accounts, making their first deposit, and requesting withdrawals. Each answer follows the actual platform steps.

Go to the cashier in your account, select bKash, and note the account number shown. Open your bKash app, send the amount, enter your PIN, and confirm. The reference number on screen links your transfer to your account balance.

Yes. Nagad and Rocket both appear in the cashier alongside bKash. The steps are the same — select your wallet, send to the number shown, confirm with your PIN. All three are fully supported payment paths.

A pending status usually means the wallet transfer is being matched to your account. This happens if the sent amount or reference does not exactly match what the cashier generated. Contact live chat with your transaction ID to resolve it.

Account verification is required before your first withdrawal. That means confirming your registered mobile number via OTP and ensuring the wallet name on your bKash, Nagad or Rocket account matches your registered name.

On the login screen, select the forgot-password option. An OTP is sent to your registered mobile number. Enter the code, set a new password, and log in. If your number has changed, contact support before starting this step.

Yes. Open bet7k in your mobile browser and your full account, cashier and lobby are accessible. No download is required. The mobile layout adjusts to your screen so the deposit steps and wallet selection work the same way.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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